BC Ferries Compensation
While compensation is not provided for sailing cancellations that are outside of our control (e.g. weather, medical emergencies, rescue operations, natural disasters, security and law enforcement issues, terrorism/security threats, etc.), if a cancellation within our control occurs (e.g. mechanical issues, crew availability, human error) that prevents you from reaching your final destination on the same day, as planned, you can submit a compensation request with your receipts to our Customer Relations department.
We provide compensation and reimbursement for reasonable gas, meal, accommodation and alternate transportation expenses that you would not have incurred otherwise.
Compensation policies
If you incur out-of-pocket expenses due to a sailing delay or cancellation within our control, on a sailing you booked, that prevented you from reaching your destination on your planned day of travel, you may submit a request for compensation and reimbursement. This also applies for customers who have received a ticket/boarding pass at the terminal to travel on one of our non-bookable routes where alternate travel is not available.
We review requests for reasonable expenses that qualify within our guidelines. Itemized receipts* along with tickets or refund receipts for attempted travel are required. If approved, we will provide reimbursement up to our maximum amounts, posted below, to the booked customer.
Guidelines for reimbursement
Gas
Reimbursement is based on the distance in kilometres between your original departure and arrival terminals via alternate departure and arrival terminals.
See the automobile allowance rates on the Government of Canada website here. We will confirm kilometers submitted using Google Maps.
Meals
In the event of a cancellation within our control where no other sailing options on the same day were provided, we will cover meal expenses as applicable (per person) up to a maximum of:
- Breakfast: $20
- Lunch: $25
- Dinner: $30
Itemized receipts are required*. Alcoholic beverages are not valid for reimbursement.
Accommodation
We will provide reimbursement at the lowest necessary room price proposed by the service provider or to a maximum of $200 CAD per night.
Contact us for information about how to submit your itemized receipts*. You can also mail your receipts to:
BC Ferries Attn:
Customer Relations
Suite 500-1321 Blanshard Street
Victoria, BC V8W 0B7
