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Friday, December 1, 2023

Letter to the Editor – Hersh Chernovsky

Compensation Policy BC Ferries

If you incur out-of-pocket expenses due to a sailing delay or cancellation within our control, on a sailing you booked, that prevented you from reaching your destination on your planned day of travel, you may submit a request for compensation and reimbursement. This also applies for customers who have received a ticket/boarding pass at the terminal to travel on one of our non-bookable routes where alternate travel is not available.

We review requests for reasonable expenses that qualify within our guidelines. Itemized receipts along with tickets or refund receipts for attempted travel are required. If confirmed, we will send a reimbursement to the email address provided with electronic payment options.

Customers with bookings that are cancelled without being moved to or accommodated on an alternate sailing will be fully refunded (reservation fee and fares) and will be provided a complimentary voucher for future ferry travel. Customers with bookings for standard and oversize vehicles will receive one (1) BC Ferries travel voucher for a standard vehicle and driver per cancelled booking on any route between Vancouver Island and the Mainland. Customers with foot passenger bookings will receive one (1) BC Ferries Adult Passenger voucher per passenger booked.

Two things to note re: BC Ferries when it comes to compensation; it only applies “on a sailing you booked!” Even if they’re at fault, and the ferry does not leave on time. What’s not said is that if you rode a 6:35 pm ferry out of Horseshoe Bay last winter, arriving in Nanaimo at 8:15 pm, BC Ferries is of the opinion that you cannot make the last ferry at 9:30 pm from Buckley Bay to Denman on time. As such, you are not entitled to compensation. So much for their vaunted claim that they’re turning over a new leaf. 


Author: TIG

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